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Reservación policies

If you book your room at the Hotel Sotavento & Yacht Club Cancun.

The rates listed in our www.mexico travel site advisors.com are valid only on the day of its price or date. Rates apply if the desired service book, otherwise it may vary. The reservation is considered complete when you have a confirmation number and applied the appropriate charge.

When you book, you authorize Mexico Travel Advisors written and / or verbal using your number credit card to make your payment way and confirming that you accept our reservation policies, demarcation of responsibility, payment and cancellation .

All reservations are subject to availability at time of processing your request. Availability can not be guaranteed until full payment has been received. For some reservations (which are identified before processing your reservation), we have to check provider availability before they can confirm. We ask a maximum of 24 hours for the verification of availability and confirmation. If you require a reservation for one day do it regularly and please contact us to expedite confirmation.

To avoid disappointment, we recommend you print your coupon and present it at the time of requiring its paid service. If you want to change or cancel your reservation, please contact your travel consultant assigned as soon as possible and please have your reservation number. Any change of reservation is subject to availability and re-rate adjustments.


The amount corresponding to your reservation will be charged immediately to your credit card, as long as the status of your reservation show is confirmed, and will appear on your statement with the caption: "Cancun Hotel Reservations." For reservation payments, we accept credit cards Visa and Master Card, it can also be done through PayPal or bank deposit.

The published rates on our website are quoted in Mexican pesos and dollars as specified.

The transaction will be held in Mexico at the rate prevailing at the date of booking Pesos change. Please note that the amount that will appear on your receipt from your credit card, can vary up to three percent on the occasion of the international fluctuation of currency exchanges.

Mexico Travel Advisors is not responsible of such fluctuation and by accepting these policies, you acknowledge to agree upon the charge in US dollars.

If you need tax bill, please contact one of our Travel Consultants. It is noteworthy that for tax reasons invoices are processed after having enjoyed the services reserved.


Any cancellation request is submitted in writing via e-mail to your assigned Travel Consultant, mentioning your reservation number.

It is noteworthy that when you make the reservation either of your stay or any tour or ground transportation service automatically appear cancellation policies apply either in hotels, tours and transportation services.

General Cancellations for reservations Hosting

  • Reservations canceled 15 days or more before arrival will be charged 20% of the total amount of your reservation.
  • Reservations canceled 14-3 days before arrival date will incur a penalty of 2 nights.
  • Do not be refunded reservations canceled 2 days before arrival date, or if not reach. Also they do not apply refunds for early departures.
  • Easter holiday season and do not apply refunds.

General Cancellations for reservations or ground transportation Tours

  • Reservations canceled 3 days or more before the date of service, are subject to a charge of 10% of the total amount of your reservation.
  • There will be reimbursed reservations canceled 2 days before the date of service, or should not go.


Mexico Travel Advisors   serving as an intermediary between the client and the provider of goods and services advertised on the Web site. Mexico Travel Advisors establishes trade negotiations within their own standards of quality and services such as hotel accommodations, ground transportation and other activities such as tours and excursions, choosing only the best suppliers in the market. However,   Mexico Travel Advisors   can not assume any responsibility towards those who purchase services on its website, by acts or omissions of suppliers here announced, because we have no control or legal relationship on its personnel, equipment , operation or property.

Despite the close communication established by   Mexico Travel Advisors   with suppliers who advertise on your site, there is a possibility that the validity of some prices have expired or come from erroneous information provided by such providers. Despite this, Mexico Travel Advisors take precautions and check the rates that apply to each reservation. If the correct price is less than the listed amount,   & nbsp Mexico Travel Advisors, charge the lower amount. If the correct price is higher than the quoted price, assigned Travel Consultant will contact you informing the right or quantity, making the reservation cancellation by disagreeing with the increase in the price , leaving   Mexico Travel Advisors.   and free suppliers from any liability or payment of compensation for inconvenience caused by the cancellation


  • The photos published on our site are illustrative only and do not guarantee that upon arrival, everything is exactly as shown.
  • The star rating set hotels and services are based on the interpretation of   Mexico Travel Advisors   or in the interpretation of its own provider and may differ from the categories reported elsewhere
  • descriptions of travel services are updated by   Mexico travel Advisors   according to their knowledge and interpretation, but do not guarantee that everything will be exactly the same on arrival
  • Mexico Travel Advisors   reserves the right to reject any customer at any time or circumstance
  • any claim or written notification against.   Mexico travel Advisors , must be received no later than 10 days after the return from your trip.
  • Mexico travel Advisors , will not assume responsibility for any claims, costs or expenses arising from any external situation as personal injury or third parties, accidents or death, loss or damage of personal property, loss of amusement, disgust, disappointment, anxiety or frustration, either mental or physical, for example:
    • Acts or omissions of any other person other than   Mexico travel Advisors .   or your employees
    • Drawbacks client in obtaining documentation required for your trip such as passports, visas and certificates, among others, in which case   Mexico Travel Advisors   will not reimburse
    • any cause beyond the direct control of.   Mexico Travel Advisors   as:. Sickness, theft, labor disputes, mechanical breakdown, government actions, weather, etc.
    • Contingencies customer including departure times airport, time and date of arrival and departure hotels, policies coupon redemption, among others
    • Mexico travel Advisors .   reserves the right to cancel or change the travel services at our discretion, however as our possibilities will be replaced with comparable services. If   Mexico Travel Advisors   have to completely cancel your reservation, responsibility   Mexico Travel Advisors   is limited to the refund of all money paid to   Mexico travel Advisors
    • Mexico travel Advisors .   not make a reimbursement in situations where the trip has to be canceled, postponed or interrupted for reasons that are beyond their control (such as weather, hurricane, earthquake, terrorism, etc. Although not limited to these) and in which the contractual obligations of   Mexico Travel Advisors   with its suppliers allow him to obtain reimbursement of the amount paid or to be paid to the provider by the customer. In any case, at the discretion of   Mexico Travel Advisors , you may retain 10% of the total amount paid for the reservation as an administrative expense
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